Returns & Refunds Policy

Last updated: 2026-07-22

Your right is guaranteed: you may return or exchange a product within 14 days of receipt and get a refund to the same payment method, with no extra charges — under Decree-Law No. 10 of 2026 and the Consumer Protection Law.

Conditions

Request made within 14 days of receiving the part.
Part in original condition, not fitted or used, with packaging and accessories.
Electronic invoice or order number presented.

How refunds are issued

The amount is returned to the original payment method within a reasonable period. Store credit or a voucher is only used if you explicitly agree to it.

Exceptions

Parts that were fitted, used, or damaged after receipt through misuse.
Custom or specially specified products.
Opened items that cannot be resold for health or technical reasons.

Damaged or not as described?

If your part arrives damaged or not as described, contact us right away and we will arrange a replacement or a full refund including delivery fees.

How to request a return

Contact us at +965 0000 0000 or info@example.com with your order number and reason. You may also file a complaint with the Consumer Protection Department at the Ministry of Commerce and Industry.